In a world of hyper-competition and continuous change, the ability to conduct business faster, at lower cost, and with better quality and customer satisfaction than the competition means the difference between prosperity and failure. Agile, efficient, customer-centric… you hear these words all the time. Every organization seeks these attributes, but how do you achieve them? […]
Becoming more agile, efficient, or customer-centric is very difficult when you tackle it one function at a time. It’s much easier when you begin to understand and manage your business from a cross-functional process perspective. That’s the essence of business process management, or BPM. Managing the business from a process perspective means several things: understanding how the process works, end to end; measuring business performance from that customer-centric end-to-end perspective; and controlling end-to-end operation in a way that continuously optimizes performance and minimizes risk.
Over the past decade, business process management has evolved into a rich conceptual framework supported by tools and technologies that let you manage your business from a process perspective. But as you drill down into it, you begin to see that not all “process people” are striving for the same goals.
Some start with the business itself, not driven by a single process but hundreds of processes, some mission-critical to the overall value stream, others in a supporting role. This macro, or big picture, view is supported by tools and technologies for categorizing, analyzing, and ultimately optimizing this vast collection of processes, understanding their mutual dependencies, strategic importance, and alignment (or misalignment). We call this business process architecture or business process analysis (BPA).
Others focus on specific processes with the goal of improving them, making them run faster, at lower cost, or with higher quality, performance visibility, or adaptability. This micro view leverages technology and tools that actually control and monitor process operations, automating the workflow, integrating the various IT systems involved, enforcing the business rules, and continuously monitoring dashboards of key performance indicators (KPIs). Those tools and technologies are called BPM Suites (BPMS). […]
This paper describes the benefits of synchronizing a process model in a BPA suite and its counterpart in BPMS and how the Appian-MEGA solution works.
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