Customer Journey Mapping: Shaping Customer Experience

Tuesday, February 22 | 11:00am SGT / 2:00pm AEDT

Driving customer acquisition and retention are two drivers that impact business growth. From touchpoints to journeys, it important to identify gaps where the customer expectations are not fulfilled and make improvements on the processes and overall experience. And, this is where customer journey mapping can help. 

Register for our webinar to learn:

  • Steps for creating winning customer journey maps that enrich customer experience
  • Strategies for connecting customer journey maps to processes, IT systems, business requirements, and business capabilities
  • A software demonstration of MEGA’s customer journey mapping capabilities in HOPEX Business Process Analysis

 

Speaker:

Mher Foudoulian | Presales Manager, MEGA International

 

This webinar will include a live Q&A at the end, so do not miss your chances in engaging with our MEGA expert. 

 Customer Journey Mapping: Shaping Customer Experience