A Best-in-Class Plan for Business Transformation and Improved Customer Experience

Organizations today are putting in the hard work to carry out digital transformation because they understand it is vital for them to be innovative, more competitive and to improve customer experience and satisfaction.

Aberdeen Group research has shown that leading organizations are those that are adopting new business models and transforming their process and practices in order to improve customer experience. "Best-in-class organizations see a 50% higher customer retention rate."

Download this report and learn Aberdeen's main conclusions to:

  • Set the right strategy to effectively deploy and leverage new technologies
  • Implement improved business models and processes to succeed
  • Map customer journey to improve customer experience and increase customer satisfaction
  • Put in the right plan for business success with key milestones for an effective transformation

About Aberdeen Group

Since 1988, Aberdeen Group has published research that helps businesses worldwide improve performance. Our analysts derive fact-based, vendor-agnostic insights from a proprietary analytical framework, which identifies Best-in-Class organizations from primary research conducted with industry practitioners. The resulting research content is used by hundreds of thousands of business professionals to drive smarter decision-making and improve business strategy. Aberdeen Group is headquartered in Waltham, MA. - See more at: www.aberdeen.com

A Best-in-Class Plan for Business Transformation and Improved Customer Experience