Capital Financial Holdings S.A. (CFH), the premier financial holding company in Central Africa, creates an Organization Division with support from MEGA

Topics covered:

  • Standardized the approach for business process identification.
  • Elaborated an approach for identifying problem areas and structured improvement plans based on best practices and market tools, such as Lean 6 Sigma.
  • Factored in the customer's priorities at each step to ensure a high project return on investment.
  • Ensured transfer of skills to guarantee the customer's autonomy so the approach may be used with other, new projects.

A major project was launched to reengineer the group's business processes with a focus on quality, efficiency and cost control.”

About Capital Financial Holdings S.A. 

The group controlled by Capital Financial Holdings Luxembourg SA (CFH) comprises Commercial Bank–Cameroon (CBC), Commercial Bank–Chad (CBT) and Commercial Bank–Centrafrique (CBCA), three subsidiaries of the Commercial Bank Group. They were set up or taken over in 1997, 1999 and 2001 respectively to underpin the economic development of Central Africa by providing high-quality banking and financial services tailored towards the needs and expectations of both business and residential customers.

Capital Financial Holdings S.A. (CFH), the premier financial holding company in Central Africa, creates an Organization Division with support from MEGARead the case study