Crédit Agricole Cards & Payments: Defining a new products and services offering using a process repository

Topics covered: 

  • The objectives of the process mapping approach with MEGA
  • The benefits of the process mapping approach as part a transformation process
  • The use of the repository to share and communicate information with all the relevant stakeholders

"Going from a simple process description to a detailed analysis significantly helped us rethink the way we do business to make it more effective and customer-oriented. We had repositioned our offering in order to be more competitive on the market and it was very beneficial for us to put ourselves in the shoes of both customers and partners." Christophe Salehi

About Crédit Agricole Cards & Payments

With €8.6 billion in financial transactions per year and a 30% market share, Crédit Agricole Cards & Payments is the leader in payment processing in France. Crédit Agricole Cards & Payments services (flow, electronic banking or payment security) cover the entire value chain for payment processing.

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Crédit Agricole Cards & Payments: Defining a new products and services offering using a process repository