Solution

MEGA’s HOPEX solutions help you drive the business transformation of your organization through the alignment of your company’s strategy, objectives, business capabilities, processes, and technology stack. With our solutions, you can effectively incorporate digital into your organization’s DNA by incorporating customer experience and business innovation into your strategic roadmap. You can also integrate business strategies with operational and informational perspectives. HOPEX addresses the needs of business architects, business analysts and information architects to:

  • Plan new business capabilities supporting the business strategy.
  • Design new processes by incorporating end-to-end customer experience while mitigating risks.
  • Manage information and knowledge as an enterprise asset.

Capture digital strategy

Capture the company strategy and plan the capabilities to perform your business transformation:

  • Define company vision and objectives by analyzing the drivers of change affecting the roadmap, such as business and regulatory drivers.
  • Break down objectives into several milestones, and define related capabilities and KPIs for each transformation step.
  • Plan required capabilities and build the enterprise roadmap.

Redesign business processes based on customer experience

Design new processes by incorporating end-to-end customer experience while mitigating risks:

  • Analyze the buying journey of your customers by mapping customer touchpoints to your organization for each persona
  • Rate customer satisfaction on every touchpoint of the customer journey, and identify the touchpoints where customer satisfaction is low or when a customer might exit the journey
  • Linking these touchpoints to your internal business processes, easily redesigns the future state of your processes, and thus improves customer experience
  • Evaluate the effectiveness of your processes by continuously assessing customer satisfaction and process effectiveness to cope with a rapidly changing environment.

Manage data & information

Manage information and knowledge as enterprise assets:

  • Model organization data flows (conceptual data models) independent of physically managed information
  • Create business information models without precise knowledge of data management and share them with business decision-makers.
  • Use a common vocabulary for data modeling to share the same level of information and make collaborative well-informed decisions about business information.
  • Use semantic models to build consistent representations of the organization in terms of business entities, their relationships and their lifecycles.