Pressed by business requirements for improved performance, value transparency and increased control over IT activities, IT managers must consider new practices to optimize IT service management and governance. Based on internationally recognized best practices, ITIL® can be used as the reference framework to drive positive change in IT departments.

MEGA International helps IT managers to improve their operations through the implementation of a process-driven approach. IT operations are required to provide value-added IT services, at the best cost, with sustainable quality.

 

With the MEGA ITSM Accelerator, IT operations can be managed through standard processes, based on ITIL best management practices. IT operational processes and services are described and made available in a scalable Enterprise Repository which ensures enterprise information consistency, sharing and reusability for other projects. MEGA Process provides easy-to-use graphical tools, with all necessary features to support business process description. IT managers can thus take advantage of an efficient management tool to drive change in their department.

MEGA Consultants' approach includes:

• Process Driven Management, by a strong client and service based orientation, integrating clear Service Level Agreements and processes and procedures compliant with the ITIL de facto standard
• IT Asset Management, by establishing service catalogs and optimizing service deployment
• Quality Management, by establishing a continuous improvement approach in the IT department, and meeting regulatory requirements
• Change Management, by setting up adapted organization and project management practices, and encouraging the adoption of tools when necessary (e.g. help desk, configuration management, etc.).

 

 

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office  of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.