Eurofactor, the Crédit Agricole group's factoring subsidiary, has successfully brought off its merger with Transfact, one of the results of Crédit Agricole's takeover of Crédit Lyonnais. The company, a member of the IFG (International Factors Group), is now the leading factoring firm in France (23% market share) and one of the largest in Europe. It offers some twenty different packages built around three modular B2B services: invoice factoring, bad debt protection, and customer account management.

Against a backdrop of steady growth, different business cultures and practices, and an ever-changing business environment, Eurofactor is aiming to procure the keys for rapid response with a minimal outlay – as well as keeping ahead of the competition. "One of the levers for reaching this goal is to speak the same business language, and that means process convergence," said Josephine Munte, Eurofactor's Organization Director.

Three-stage project
For this process-based approach, Eurofactor called on MEGA's tools, especially MEGA Process, which enabled it to analyze, identify, model and document the firm's processes and organization. Process convergence began in 2002 and involved three main stages:
1. The "Process Management" project: getting to know the processes.
2. Starting in November 2004, the "Leader Together" project: deploying the target organization.
3. The "Netsys" project, launched in 2006: redesigning the processes to support growth and establish a new information system across the group.

[...]


>> Download the PDF