Thursday 23 October 2008, from 14:30 to 19:00

Join us for this event where ATS Euromaster will demonstrate how business process modelling has helped them control their business and improve the quality of their service delivery.

Working with the MEGA Modelling tool and in collaboration with MEGA consultants, ATS Euromaster improved their business processes, which in turn has allowed them to:

    •   Better handle complexity over multiple service centres and deal with
         many different types of customer

    •   Optimise control of business processes across the organisation

    •   Deliver customer services in a more cost-effective and competitive way

Programme

14:30     Registration & Refreshments

15:00     Improving business performance with a process-based approach
               Ludovic Relandeau, VP UK Operations, MEGA

15:40     How a robust process-based approach supports controls and improves
               business efficiency
               Andy Walls, Head of Group Quality & Process Development,
               ATS Euromaster
               Kieran Cagney, Group Process Development Leader, ATS Euromaster

16:25     Coffee Break

16:55     Presentation of results
               Andy Walls, Head of Group Quality & Process Development,
               ATS Euromaster

17:20     Debate / Q&A

17:45     Drinks and canapés





About ATS Euromaster Ltd

Part of the Euromaster Group, ATS Euromaster has 490 service centres in the UK, 1,200 mobile service vans, and employs 3,500 people, providing truly national coverage. Established in 1961, ATS Euromaster offers a comprehensive range of products and services, and is the largest wide-ranging tyre distributor, operating across three distinct market areas: retail; car/van fleet; and commercial fleet, including truck, agricultural, industrial and construction. Further information is available from www.atseuromaster.co.uk