BPTrends Monthly Email Advisors

by Paul Harmon

I've spent the past four months working on training materials for the BPTrends BPM Curriculum - specifically, for our Advanced Modeling, Analysis and Design class. Sometime, in the middle of my work, I received an email from Antoine Lonjon, Director, Methodology and Standards at MEGA International, regarding the important differences between manufacturing and service processes. After reading through his email, I reviewed the course materials I have been working on and realized that I have been relying heavily on manufacturing examples as I present and explain process modeling problems. Like many process analysts, I started working on processes decades ago when most of the business processes being redesigned were, in fact, manufacturing processes. As Antoine pointed out, however, many of the projects that organizations are focused on today involve service processes.

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