14 - 16 November, 2007
Crowne Plaza Hotel
Geneva, Switzerland
Fundamentally Rethinking and Dramatically Improving Essential Processes and Systems to Deliver Recognizable Quality of Products and Services in a Converging Landscape.
“Companies Need to Transform their Business Processes to take Advantage of all of the New Ways that they can Improve Interaction with their Customers”.
Key Topics:
- Succesful BPR and BPM case studies
- Understand the role of key performance indicators and data quality
- Sarbox and compliance in BPR and BPM
- BPR in a mergers and acquisitions environment
- Lean Six Sigma and other management tools
MEGA is sponsoring this conference and will have a booth there.
Steve Harknett, Group Process Management Director from Easynet Ltd, a MEGA customer will do a presentation on November 15, 2007 about:
Driving business improvement in Easynet through Process Modelling
- Speeding up process design and maintenance
- Managing Change
- Developing an 'Integrated Management System'
- Tighter process/IS integration
Steve Harknett, Group Process Management Director, Easynet Ltd Biography:
An experience business process professional with wide experience in telecommunications and customer services. Joined Easynet in May 2006 as the Group Process Management Director with objectives to improve processes from a customer perspective as well as effectiveness and efficiency viewpoints. Prior to joining Easynet Steve Harknett was Head of Process Improvement in COLT for 7 years and was greatly involved in the design, development and deployment of operational processes into the organisation, both automated and manual. He was a sponsor and active in the TMF catalyst programme developing and testing BPM methodologies to move from process design to an automated executable.
Currently his teams are active in developing system requirements for Order Management and Provisioning for deployment in workflow systems, Change Management and Incident/Problem Management.
More information on Marcusevans website.
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