Align Journal, February 9
MEGA International, the global leader in business process analysis and enterprise architecture modeling solutions, introduced an advanced version of the MEGA ITSM Accelerator that will help enterprises deploy ITIL faster and more efficiently.
The IT Infrastructure Library is a customizable framework of best practices to improve IT service management, in areas such as change management, configuration management, software control & distribution, release management, and help desk. ITIL, published by the British Office of Government Commerce, is grounded on fundamental principles such as client orientation, service level agreement, and quality management. The MEGA ITSM Accelerator is a graphical, ready-to-use repository of ITIL best practices. It enables IT managers to deploy these best practices in a consistent framework, thus reducing project risks and implementation costs.
Because service management is so critical to the efficiency, cost control, and reputation of a company, IT departments continually seek to implement best practices to optimally manage the IT services program. The MEGA ITSM Accelerator enables IT departments to deploy these best practices as reusable models in a consistent framework, both quickly and cost-effectively.