Standardize your IT Service Management
In today's world, IT Systems are a central function that impacts all enterprise activities. Therefore, IT governance is a high priority for most organizations. One dimension of IT governance involves implementing best management practices derived from real-world experiences and projects. ITIL® (IT Infrastructure Library®) is a state-of-the-art library for optimal management of an IT Department.
The MEGA ITSM Accelerator is a concrete solution for structuring and implementing ITIL Best Practices within your organization.
To fully benefit from ITIL best practices, the MEGA ITSM Accelerator organizes them into a visual and structured library based on MEGA’s proven experience with business process analysis (BPA).
Based on MEGA Process, integrated into the MEGA Modeling Suite, the MEGA ITSM Accelerator delivers a ready-to-use graphical repository of ITIL best practices and accelerates their deployment within IT Departments.
With the MEGA ITSM Accelerator you can:
- Consult ITIL reference processes as a guide for an incremental adoption of a new organization within your IT Department. By starting with ITIL best practices, you have the ability to define your own target processes and share this view with all stakeholders in your organization.
- Jumpstart your ITIL project. The MEGA ITSM Accelerator includes not only business processes but also methodologies for conducting ITIL projects, including a glossary of ITIL terms, a reference to ITIL chapters in OGC books, and a risk type library dedicated to IT Department management.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce.