Ref : ETOMXL / 1 day
Context
The Enhanced Telecom Operations Map© (eTOM) is the standard business process framework used by service providers and others in the telecom industry to standardize and categorize business process analysis (BPA) activities
The MEGA eTOM Accelerator provides a best practices structure for telecom business process analysis (BPA) projects. This software tool:
- Simplifies process management in a potentially complex enterprise structure.
- Saves time expended on business analysis projects.
- Promotes a clear understanding of impacts before changes are made.
- Offers access to the eTOM framework definition to creates a smooth transition to the implementation phase of a project.
Who should attend?
This course is specifically designed for anyone working in the telecommunication sector that needs to have an overview of the eTom framework and who intends to use the MEGA eTom Accelerator to design and map business processes
Prerequisites
MEGA Process training course
Expected benefits
- Understand the eTOM Business Process Framework
- Learn how to apply eTOM to enterprise modeling projects using the MEGA eTOM accelerator and the MEGA approach
Content
eTOM Accelerator overview
- MEGA : an approach and a tool
- eTOM: a TMF Specification
- The eTOM Accelerator content
The eTOM Business Process Diagrams
- Level 0 Vertical Process Groupings
-Operations, SIP and Enterprise Management - Level 0 Horizontal Process Groupings
-Market, Product & Customer, Service, Resource, Supplier/Partner - Level 1 Vertical Process Grouping
-Fulfillment, Assurance, Billing, Operations Support & Readiness - Level 1 Horizontal Process Grouping
-CRM, Service Management & Operations, Resource Management & Operations, Supplier/Partner relationship Management
Modeling eTOM with MEGA
- The Functional View (Activities, Business Functions)
- The 4 eTOM Business Process Levels in MEGA
- Applying eTom recommendations to define a process scenario
- Designing an end-to-end business process from an eTOM scenario
Improving your business processes thanks to the eTom reference model
- Functional view & implementation view: Activity/procedure relationship
- Using a reference model
- Business function/structure relationship
Lab exercises
- A Guided tour of MEGA eTom Accelerator
- Creating a reference model with eTom and MEGA
- Using eTom Accelerator to create a new business process implementation