Support

Description of Maintenance Phases


Maintenance Phases Assistance Releases
Full
Support		 Remote assistance on:
  • Deployment
  • Issues
  • Bugs (errors)
  • Functional Service Packs to provide improvements and general corrections.
  • CP to provide general corrections.
Limited
Support		 Remote assistance on:
  • Bugs (errors)
  • Hotfixes to provide critical corrections.

Version lifecycle


Version Release Date End of Full Support End of Limited Support
MEGA 2009 SP5 April 2011 - -
MEGA 2009 SP4 July 2010 July 2013 December 2013

CP are delivered only for supported versions (Full/Limited Support).


Older versions (not supported)


  • MEGA 2009 base version, SP1, SP2, SP3
  • MEGA 2007
  • MEGA 2005
  • MEGA 6.1