The Co-operative Banking Group wins for process improvement
LONDON, October 25, 2011 - The Co-operative Banking Group has won the 2011 British Quality Foundation (BQF) Award for process improvement. It was selected for the bank’s programme to improve customer experiences and reduce costs.
The Co-operative Banking Group is part of the Co-operative Group, the UK’s largest consumer co-operative, with more than 20 million customers and business interests in financial services, food, travel, pharmacy and funeral care. The Co-operative Banking Group provides financial products and services ranging from daily retail banking to corporate lending and payments to insurance, investments, and pensions.
“We are honoured that our efforts have been recognized through this award,” said Peter Lycholat, Business Leader at Co-operative connect. “Our focus is always on the customer, and we developed a programme to evaluate and improve our processes to provide an even higher level of service for customers.”
The Co-operative Banking Group focused on end-to-end process reviews and customer service enhancements. As part of the process improvement initiative, the MEGA Suite was adopted by The Co-operative Banking Group to be used in developing the bank’s business and process architecture strategy. In addition to using the Suite, The Co-operative Banking Group worked closely with MEGA consultants, who provided their business architecture and enterprise architecture expertise to help the Group achieve success.
“We congratulate The Co-operative Banking Group for this much respected recognition,” said Lucio de Risi, CEO, MEGA. “We are pleased that our solutions and the MEGA team helped them reach important corporate goals to increase revenues, reduce costs, and improve the customer experience by linking business and IT.”
The MEGA Suite is used worldwide by enterprises seeking to optimise business performance, increase business value and support business transformation. By using the Suite, executives and managers gain clear, comprehensive information on enterprise-wide operations and resources that allows them to make better business decisions to optimize corporate performance.
The BQF Achievement Award is an annual award recognizing UK-based companies for role model activity in customer satisfaction, leadership, sustainable future, and process improvement. The BQF award supports innovation and leadership. BQF is a non-profit, independent organisation.