Who is MEGA?

MEGA is a SaaS software company, headquartered in Paris, France, with offices in 10 countries and clients worldwide. We are leaders in the domains of Enterprise Architecture and GRC (Governance Risk and Compliance).

Our goal is to support business transformation. We believe that transformation is a collaborative effort, so we created a single SaaS platform that connects IT leaders, process owners, risk managers and data governance officers. As transformation is a complex effort, we give them access to a single repository that helps them plan and adapt to change.

We are a team of 350 multi-cultural and dynamic professionals, who create, sell and implement software for the largest companies. Our clients include large banks, insurance companies, public administration, airspace, energy, and many more.

Our software platform, HOPEX, is recognized as a clear leader in its field. We invest year on year on new technology and innovation to keep our competitive lead.

We also believe that a company’s success is based on its people, so we make it a priority to hire the best and help our employees evolve within the company, throughout departments and offices.

About your job

As a Systems and Networks Technician, you will be key in our ability to deliver an outstanding experience to our employees and customers, who are among the largest organizations worldwide in every industry.
You will be an active member of the global IT Systems and Networks team. As such, you will daily interact and collaborate with colleagues and management based in LATAM, USA, EMEA and APAC.

In accordance with ITIL best practices, you will have the following responsibilities: 

  • Pick-up of and manage user requests local and worldwide
  • Ticketing follow-up worldwide 
  • Escalate, if necessary, incidents to Administrators
  • Analyze and diagnose network problems, perform preventative maintenance tasks
  • Manage the daily maintenance of the IT infrastructures
  • Take care of assets management
  • Monitor SaaS plateforms and apply resolution process
  • Maintain masters deployment local and worldwide

The tight and efficient cooperation within the IT team, whose manager is in France, is key for ensuring maximum customer satisfaction of our customers.

Your qualifications

  • Bachelor’s Degree.
  • 2+ years of IT management experience.
  • 2+ years of Technical Support and Application support
  • Fluent English.

Mandatory technical skills

  • Microsoft Windows workstation & server                
  • Active Directory Users Management tools                
  • Microsoft Deployment tools    
  • Linux
  • Android & IOS MDM        
  • Security endpoints                
  • Encryption basic knowledge                
  • Network knowledge                
  • Office 365 tools

Expected Personal and Interpersonal skills

  • Communication users & IT team                
  • Relationship intelligence                
  • Organization                
  • Autonomy                
  • Sense of service                
  • Professional curiosity                
  • Proactive                
  • Analysis                
  • Teaching mindset.

Why join us?

As an international leader in our market, we develop software to support companies in their continuous, agile and responsible digital transformation for the benefit of their own customers and employees.We pay particular attention to personal development, continuous learning, well-being at work and the quality of relations between our employees.

By joining us you will have

  • Experts at your side who will make you progress continuously
  • Regular internal and external training
  • A healthy, friendly, intellectually challenging and professional working environment
  • An active role to play in a growing leading company
  • Flexible work organization (remote work)
  • Clear goals and self-organization
  • Opportunities for professional development, including abroad

Arrangements 

Location: Mexico City

Working environment

Working hours: 9am-6pm 
Based in MEGA’s Mexico City office but reporting to Paris management.

Contract: Permanent contract to be fulfilled as soon as possible

MEGA LATAM offers a comprehensive benefits package (medical insurance, lunch vouchers, life insurance…) to our employees and is an Equal Opportunity Employer.

Apply! 

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