Customer Journey Mapping: Shaping Customer Experience

Tuesday, February 13 | 2:00pm GMT / 3:00pm CET

The highest cost for any organisation is acquiring and keeping customers. Do you have a true understanding of who your customers are and how they interact with your company? Can you say, with confidence, that your company designs products and business processes that attract the customers you want?

Register for our webinar to learn:

  • Steps for creating winning customer journey maps that enrich customer experience
  • Strategies for connecting customer journey maps to processes, IT systems, business requirements, and business capabilities
  • A software demonstration of MEGA’s customer journey mapping capabilities in HOPEX Business Process Analysis


Axel Bourgade
Pre-Sales Engineer, MEGA International


This webinar will include a live Q&A at the end. If you can’t attend the live session, register anyway using the form on the right and we’ll be sure to send you the recording.

Customer Journey Mapping: Shaping Customer Experience