Edison Energia - An efficient business process mapping program to increase visibility and collaboration

Read this interview with Cristina Macchi, Quality & Process Innovation Manager at Edison Energia, to discover how Edison Energia's business process mapping program enables them to control business transformation with a shared view of the organization and the connections between the different functions.
 
The Quality & Process Innovation function of the Gas&Power Market Division of Edison supports the division in defining, updating processes, and formalizing documents with HOPEX Business Process Analysis.
Over time, their objectives have evolved:
  • from mapping all the organization processes in a unique repository, including risks and controls,
  • to the full support of our business transformation needs,
  • while facilitating business process updates and maintaining alignment between organization changes and processes.

"We’ve also been able to support the business in the development of new projects, like the launch of new products in particular, through a representation of the whole pipeline by highlighting only the processes involved. This allows us to provide a complete picture of the end-to-end process and all the connections between processes." Cristina Macchi, Quality & Process Innovation Manager at Edison Energia

ABOUT EDISON ENERGIA

Edison Energia, part of the Edison group, provides Italian consumers with electricity and natural gas, as well as innovative solutions for the comfort and well-being of the home. For business customers, Edison Energia offers tailor-made solutions suited to companies and professionals’ specific needs. Established in 1884, Edison employs about 4,000 people in Europe, Africa and the Middle East. 
Edison Energia - An efficient business process mapping program to increase visibility and collaborationRead the Customer Story