Challenges

  • Gain better insight into the interdependencies of applications and technologies
  • Identify unutilized, redundant or non-compliant applications
  • Develop strategies for the modernization of the systems
  • Meet the demands of a growing company with a bigger focus on digital transformation

Results

  • Created a complete view of organization’s EA by rationalizing data and applications
  • Created consistency and structured work projects
  • Moved from an EA “push” mode to a business “pull mode”
  • Enabled faster and more streamlined planning

Modernization of systems to support digital transformation and business growth

The impetus for this $100B Financial Services Company’s enterprise architecture journey was similar to that of many financial institutions: a need for increased governance. The Company used enterprise architecture to enforce policies, standards and procedures, to ensure compliance, and reduce risk. In the aftermath of the 2008 financial crisis, this company found itself in a difficult situation that required the enterprise architecture value proposition to move beyond governance and reporting: the imperative was that enterprise architecture help achieve operational efficiency and cost reduction. There were two challenges the Company needed to address:

  • Gain better insight into the interdependencies of applications and technologies across the enterprise with the goal to identify unutilized, redundant or non-compliant applications
  • Develop strategies for the modernization of systems, capabilities and processes to meet the demands of a growing company with a bigger focus on digital transformation.

Enterprise architecture program evolves from governance-focused to enabler-focused

Listening and collaboration have been key elements to MEGA’s relationship with this Financial Services Company, and it started from the very beginning. With support from HOPEX solutions, this Financial Services Company evolved its enterprise architecture program from governance-focused to enabler-focused using strategies that fostered collaboration, increased communication, and provided valuable deliverables to help decision-makers make more informed, better decisions. MEGA helped this Company realize accessible and actionable enterprise architecture by enabling it to:

  • See the bigger picture – HOPEX’s solutions (application portfolio management, business capability modeling, business process modeling, and application modeling) provided this Company with the ability to have a more complete view of the organization’s enterprise architecture by:
  • Use personas to manage roles – The HOPEX platform provided the ability to use personas to manage roles (e.g. business architects, data architects, etc.) and created consistency and structured project work so each role had access to their specific information to model their own requirements.
  • Move from an enterprise architecture “push” mode to a business unit “pull” mode – The Company’s enterprise architecture department created an environment that has successfully communicated the value of enterprise architecture outputs across business units. Their lower maturity “push” mode transitioned to a higher maturity “pull” mode where business users proactively engage with an internal website that provides visual representations of the intelligence generated by the HOPEX platform.
  • Expand the HOPEX user base beyond the core enterprise architecture team – This Company invested in training people across IT and the businesses on HOPEX and its enterprise architecture processes and procedures. To further engrain the knowledge, the Company hired a MEGA resource to provide a greater depth of enterprise architecture knowledge and rigor.
  • The power of having a single source of truth – HOPEX’s unique differentiator is its single data repository. With all the data in one place, this Financial Services Company maintains a high level of data quality and generates dependable dashboards and reports for various stakeholders who need to know whether the underlying technologies are performing within the expected parameters.
  • Understanding traceability between systems and building a technology catalog reference model that the Enterprise Architecture team can leverage when building projects
  • Having a solid foundation on areas of vulnerability that require stress testing and analysis
  • Identifying redundancies and opportunities for future integrations
  • Supporting initiatives in business architecture, application architecture and TABA framework implementation.

Enterprise architecture accelerates innovation and delivers actionable insight

This Financial Services Company has moved from governancefocused architecture (push mode), to a trusted influencer (pull mode) that is viewed as a partner by the business units throughout the organization. The Company’s reliance on HOPEX to support their enterprise architecture initiatives has resulted in significant benefits to the enterprise, including:

  • Data rationalization – Discovered they were retaining data in areas that were not critical, and thus able to reduce the amount of data they needed to manage
  • Application rationalization - Rationalized numerous redundant applications, and now have better, more effective use of technologies to support the business
  • Cost savings – Reduced excess waste on redundant applications
  • Strategic planning – Enabled faster and more streamlined planning
  • Standardized documentation – Increased output of digital documentation

This Company’s journey to enterprise architecture success has been all about integrations, collaboration, increasing visibility, and fostering a culture of inclusion and enablement. The Company’s enterprise architecture team has de-mystified enterprise architecture by delivering actionable insight to decision makers. By providing valuable and reliable data, the enterprise architecture team has elevated its profile in the organization as a strategic stakeholder on transformation initiatives. Further, portfolio architects have become influential and trusted partners on various projects.

This Financial Services Company is continuing its use of enterprise architecture to facilitate innovation and digital transformation efforts and views HOPEX software as an enabler for future business modernization initiatives and improvements to the customer experience. It took time and determination, but the Company succeeded in developing an enterprise architecture program that’s providing the company with enormous value and insight.

“The enterprise architecture group is an influencer of strategic planning and HOPEX provided us with the ultimate visibility required to have a holistic understanding of ecosystems, data, and interdependencies across the business units. Through visualizations and dashboards, business managers are empowered to translate data into action. And, as a trusted advisor to the business units, our enterprise architecture team has a seat at the table to influence strategic initiatives.” Financial Services Company Senior Manager, Enterprise Architecture

 

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