Seamless onboarding and sustainable growth
Embark swiftly and lay the foundation for long-lasting success as you expand. We are committed to accelerating your path, empowering your teams, and ensuring continuous value-driven outcomes.
Onboarding
Get started rapidly
Onboard in just a week and start generating actionable insights with your HOPEX implementation, guided by a dedicated Customer Success Manager.
Our comprehensive onboarding program includes:
- Scoping: Begin with an engaging welcome session, followed by an interactive demo, and dive deep into mapping 10 core concepts and data sources.
- Learning: Access eLearning for three users and one admin, complemented by thorough hypercare orientation sessions.
- Data Load: Seamlessly integrate and manage your data using Excel templates and out-of-the-box connectors like ServiceNow and IT-Pedia.
- Sharing: Launch your intranet portal, harness smart analysis and key reports, and develop a robust scale-up plan for future growth.
Enablement
Thrive sustainably
Achieve sustainable value delivery effortlessly with HOPEX by utilizing our self-enablement toolbox and expert guidance. With Hexa, your AI companion embedded in the HOPEX platform, and our MEGA Community know-how hub, adoption, and self-sufficiency are at your fingertips.
Our extensive enablement resources and dedicated experts are here to help you deliver ongoing value and actionable results:
- Learn independently through how-to tutorials, e-learning, online documentation, and use case playbooks.
- Engage with peers and exchange ideas on practices and tips in user forums.
- Stay informed about the latest product updates by subscribing to our product news blog.
- Count on our technical support team or delegate your HOPEX administration using our customer care packages.
Expansion
Grow strategically
Achieve strategic growth by showcasing tangible value and expanding your impact within your organization. Committed to your success, we have developed a proven methodology to help you build a solid foundation while delivering fast, concrete results.
This foundation allows you to scale up from optimization to transformation use cases, maximizing your return on investment.
- Demonstrate value for your company development with a business outcome-driven approach.
- Implement your projects using our pragmatic playbooks, which offer use case-based, step-by-step manuals.
- Evaluate the impact of your enterprise architecture practice and scale up to achieve the best return on investment with our maturity assessment model.
Professional Services
Maximize impact with tailored expertise
To go beyond your initial needs, we offer various services tailored to your unique context, including business analysis, coaching, execution, configuration, and integration.
Our seasoned professionals are dedicated to helping you maximize your HOPEX investments by ensuring continuous improvements and quick time-to-value.
With a global reach and experience across numerous industries, we deliver best practices and specialized guidance to ensure your success.