Software Support HandBook
The MEGA Software Support HandBook gives a description of the services provided by MEGA Support and a guideline to interaction with the MEGA Support team.
This Handbook is available in English.
Description of Maintenance Phases
Support on Deployment, Issues, Bugs (errors)
Support on Bugs (errors)
CP are delivered only for supported Releases (Full/Limited Support).
Integrated libraries with High or Medium known vulnerability will be fixed on HOPEX supported version, last CP.
Severity of vulnerability is based on CVSS v2 scoring calculated by NVS (National Vulnerability Database) ; https://nvd.nist.gov/
HOPEX V2R1 U3
(*) Contact your local Sales Rep.
NOTE: Custom support may be available for some Releases and/or solutions only and it’s subject to case by case approval from MEGA. Customers with a valid Maintenance and Support agreement might request Custom Support through their account managers. The intent of Custom Support is to provide Customers with additional time to plan and complete the upgrade to a fully supported HOPEX Release. Being on the latest available CP of the Release is a prerequisite for Custom Support.
Versions/Releases not supported
- HOPEX V3
- HOPEX V2R1 U1/U2/U3
- HOPEX V2
- HOPEX V1R1/R2/R3
- MEGA 2009, MEGA 2007, MEGA 2005, MEGA 6.1